We’ve answered a few more ITM FAQ’s. Click here for more information!
A New, Enhanced Teller Experience!
So, what is this ITM technology?
Picture an ATM that comes to life! ITMs allow you to interact with Public Safety Credit Union tellers through two-way video chat directly on the screen. You get the same wonderful, caring service from our tellers in a secure and easy to use format.
The ITM experience provides:
- Walk-up and drive thru ITMs
- Personal interaction with our tellers
- More efficient service
While you’ll still interact face-to-face with Public Safety Credit Union employees in our branches, our ITM technology is another option to help us serve you better. We’ll keep you informed as we continue to roll out our ITM technology, and of course, you can always reach out with questions
What is an ITM?
An ITM is an Interactive Teller Machine. Picture an ATM that comes to life! ITMs allow you to interact with Public Safety tellers through two-way video chat directly on the screen. You get the same wonderful, caring service from our tellers in a simpler, more secure way.
How do ITMs work?
Members simply touch the screen to get started. One of our tellers appears onscreen as a video conference, much like Skype or FaceTime. After that, your teller assists you with the same transactions you usually do. It’s that easy!
Where are the ITMs located?
Currently at our Overland Park, Kansas branch and our Main Branch.
Where are the ITM tellers located?
Our Main Branch in Kansas City
Why is the Public Safety Credit Union using ITMs?
Our ITMs allow us to serve you more efficiently, safely and with less vulnerability. All cash is safely locked eliminating cash drawers.
Will there still be Public Safety employees working in branches with ITMs?
Yes. Our Branch Staff will be onsite to help you with all other services like opening new accounts or applying for loans.
Do you still have drive thru services?
Yes! Our branches still offer drive thru services using Tellers, ATMs and the ITMs.
Are ITMs the same as ATMs?
ITMs can also be used as ATMs should you not require the help of a teller.
What sort of transactions can I do with an ITM?
Most teller transactions can be done with an ITM, including cash deposits, withdrawals, share-to-share transfers, loan payments and check deposits. Branch Officers are ready to help you with transactions that aren’t done on the ITMs such as opening an account or applying for a loan.
What are the benefits of using an ITM?
ITMs help us provide you with more efficient service. ITMs are faster than walking in the branch to wait for a teller should you be short on time.
Are ITMs replacing Public Safety Credit Union employees?
No, when you use a Public Safety Credit Union ITM, you are served by one of our Public Safety Credit Union tellers. They work remotely from a centralized location, but you can see them and talk to them onscreen just as you would in-person. And there are still Branch Officers on the floor, ready to assist you when needed.
Will the same teller handle my transaction / Can I choose my teller?
You may not always get the same teller. Instead, the next available interactive teller will be able to assist you. This helps to shorten wait times so you can get your transactions done and get on with your day!